Customer Liaison Officer

Position: Customer Liaison Officer
Location: Sandwell
Salary: £26,000

Our client are currently looking for a Customer Liaison Officer to start as soon as possible in the Sandwell area due to an increase in contracts. They specialise in providing energy-efficient solutions through Social Housing or Government Schemes, offering a diverse range of services to enhance your home's Energy Performance.

Key Responsibilities:

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Assist teams and contractors in project planning and delivery, serving as the primary customer interface.
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Coordinate post-handover feedback, take calls, and resolve inquiries per customer standards.
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Provide consistent, high-quality service, guiding customers through the works program.
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Aid day-to-day customer contact, facilitating communication for project smoothness.
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Monitor on-site and home standards to ensure adherence to good practices.
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Coordinate customer documentation, ensuring GDPR procedures.
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Effectively liaise with customers on timing, choices, and scope of works, addressing specific needs.
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Record and promptly respond to customer inquiries for excellent service.
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Support other schedulers in organizing and scheduling work.
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Actively participate in meetings, serving as the main point of contact.
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Record and address complaints in line with company policies.
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Organize tasks effectively, meeting targets and contributing to works programs.
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Ensure systems for Gas Safety, Electrical testing, and Asbestos compliance.
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Coordinate with Client Officers, utility companies, and staff or contractors for documentation.

If you are interested call Danielle from Building Careers UK on 07897069130.

For this role you will need a Full UK Driving Lciense.

This job may not be for you, however BCUK always are in need of great candidates within the Building andamp; Construction sector, so if you are in need of work and meet this criteria get in contact with the team at Building Careers UK today!