Customer Service Operations Manager
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Job Description
A leading Housing Association in Merseyside are currently looking to recruit a Customer Service Operations Manager to manage their work schedulers.The successful candidate will plan and co-ordinate admin team functions and devise ways to streamline processes to ensure that scheduling and administration functions are undertaken effectively and efficiently.
Contribute to continuous review and improvement of the service provided in day and out of hours and providing direction for the team leaders and their works coordinators.
Develop personal and team performance, providing mentoring and guidance, maximising first point of contact resolution to achieve excellence in service delivery to all customers, whist ensuring that service levels and standards are maintained.
Required Skills
customer service, planning, office management
Sorry, this job has now been closed and will no longer be taking applications.
Please visit the main job board to see all our current jobs.