Scheme Manager

Scheme Manager - Temp

Location:Hatfield
Salary: £16.58 Umbrella

Purpose of the Role

To manage the day-to-day operation of the housing scheme, providing a safe, well-maintained environment and excellent customer service. The Scheme Manager will support resident wellbeing, encourage independent living, and act as the main point of contact for residents and partners.

Key Responsibilities

* Build positive relationships with residents and provide day-to-day support.
* Conduct wellbeing checks and respond to resident concerns and safeguarding issues.
* Promote resident engagement and organise community activities.
* Ensure communal areas are safe, clean, secure, and well maintained.
* Carry out scheme inspections and report maintenance issues.
* Liaise with contractors, support agencies, healthcare professionals, and local authorities.
* Support new residents moving into the scheme.
* Maintain accurate records, reports, and housing management systems.
* Respond to enquiries and provide information on available support services.

Skills and Experience

* Experience in housing, supported housing, retirement living, social care, or customer service.
* Strong communication, organisational, and problem-solving skills.
* Knowledge of safeguarding and health andamp; safety requirements.
* Ability to work independently and manage competing priorities.
* Competent IT skills and record-keeping experience.

Additional Requirements

* Enhanced DBS check.
* Flexibility to attend occasional evening events.
* Ability to travel between schemes where required.