Scheduler

Scheduler - Social Housing

Location: Warrington
Salary: £28,000 per annum

Temp to permanent position

Our client, a well-established contractor within the social housing sector, is looking to recruit an experienced Scheduler to join their growing team based in Warrington.

This is an excellent opportunity for someone with a background in social housing or maintenance contracting who is passionate about delivering outstanding customer service and ensuring residents receive a positive experience throughout repair and planned maintenance works.

Key Responsibilities

* Act as the main point of contact for residents throughout planned and reactive maintenance works.
* Liaise with site teams, operatives, subcontractors and clients to ensure works are delivered efficiently.
* Keep residents informed of appointment dates, progress updates and any changes to scheduled works.
* Resolve customer queries and complaints promptly and professionally.
* Monitor customer satisfaction and identify opportunities to improve the resident journey.
* Maintain accurate records and update internal systems.
* Work closely with operational teams to ensure service level agreements and KPIs are achieved.
* Support the wider contract team with administrative and coordination duties as required.

About You

* Previous experience in a Customer Experience, Customer Care or Resident Liaison role.
* Experience working for a social housing contractor or within planned maintenance and/or reactive maintenance is essential.
* Excellent communication and interpersonal skills.
* Strong organisational skills with the ability to manage multiple priorities.
* Confident using Microsoft Office and internal scheduling/CRM systems.
* A proactive approach with a genuine commitment to delivering excellent customer service.

What's on Offer

* Salary of £28,000 per annum.
* Full-time, temp to permanent position.
* Opportunity to join a reputable social housing contractor with a strong pipeline of work.
* Supportive team environment and opportunities for career development.

If you have experience within the social housing or maintenance sector and enjoy delivering exceptional customer service, we'd love to hear from you. Please give Danielle from Building Careers a call on 07897 069130.