Tenancy officer

Tenancy Officer
Salary: £30,498
Contract: Temporary (Until August 2025)
Location: Liverpool

Basic DBS is required.

We're looking for a proactive and dedicated Tenancy Officer to join our Neighbourhood Housing Team in Liverpool. In this role, you'll take ownership of a wide range of tenancy management queries, ensuring timely resolution in line with our policies and procedures. With a strong customer focus and excellent interpersonal skills, you'll be instrumental in supporting tenants and delivering a high-quality service.

About the Role

As a Tenancy Officer, you will:

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Manage and resolve tenancy management processes that were previously handled by Neighbourhood Officers, making decisions in line with policy, legislation, and tenancy agreements.
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Process tenancy assignments and carry out all necessary investigations.
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Act as the first point of contact and subject matter expert for case-specific enquiries from front-line teams.
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Triage and respond to customer complaints received via the website or email.
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Ensure full compliance with organisational procedures relating to control, risk, and governance.

This is a fast-paced, high-demand role that requires adaptability, attention to detail, and a collaborative mindset. You'll thrive if you enjoy change and are confident in making informed decisions under pressure.

What We're Looking For

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Experience: Previous experience working with tenants is essential.
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Knowledge: A background in housing is preferred.
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Skills: Ability to work flexibly, prioritise tasks effectively, and provide exceptional customer service.
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A full UK driving licence is required.