now hiring
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Customer Care Coordinator

salary
GBP
£
£
25000
-
28000
per
annum
+
industry
Construction
role type
Permanent
location
Warrington, Cheshire
(
England
)
job posted
July 29, 2025
reference
CCC/NW-P
Customer Care Coordinator
Location: Warrington
Salary: £25,000 - £28,000 (depending on experience)

We are currently working with a client who is seeking a Customer Care Coordinator to join their growing team. This is an excellent opportunity for someone with a background in customer service or coordination who is looking to work in a dynamic and supportive environment. The role reports directly to the Head of Customer Care.

The Role:
The Customer Care Coordinator will be responsible for managing communication between homeowners, site managers, maintenance operatives, and subcontractors. The successful candidate will play a key role in ensuring customer issues are captured, logged accurately, and resolved efficiently.

Key Responsibilities:

*

Act as the main point of contact for homeowners requiring post-completion support
*

Respond to customer queries and reported defects in a timely, professional manner, in line with company policies and procedures
*

Liaise with internal departments such as Construction, Sales, Surveying, and Technical to ensure consistent and effective communication
*

Log and track customer issues using internal systems
*

Issue and monitor work orders to operatives and subcontractors through to completion
*

Maintain compliance with the company's Health, Safety andamp; Environmental policies
*

Perform general administrative duties as needed

Candidate Requirements:

*

Previous experience in customer service or coordination, ideally in a fast-paced environment
*

Background in the housing or construction industry is desirable but not essential
*

Excellent verbal and written communication skills, with strong attention to detail
*

Ability to stay calm under pressure and resolve issues efficiently
*

Proficient in Microsoft Word, Excel, and Outlook
*

Experience with COINS software is advantageous, though training will be provided

Benefits:

*

Competitive salary depending on experience
*

HBF bonus scheme payable after 6-month probation
*

25 days holiday plus bank holidays
*

Flexible working arrangements
*

Contributory pension scheme
*

Life cover
*

Hybrid working available upon successful completion of probation

If you woul like to apply of find out more information please send an update CV to lucy.tabberer@bcuk.co.uk or call me on 07897 069154

How To Apply

If you're interested in this role please send us an email with your CV and a member of the team will be in touch right away.

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